Provides school principals with information on how to keep on top of the human relationships and dynamics at work in their schools.

The noisy minority: from loud voices to all voices -- No more bad guys and good guys: from the comfort of agreement to the wisdom of diversity -- Missing persons: from an open door to an open school -- To change or not to change: from avoiding to embracing risk -- Lemonade opportunities: from mistakes to possibilities -- Keeping the rubber band taut: from seeking calm to valuing tension -- What do we know? from expert to learner -- Little things mean a lot: from isolated details to connected leverage points -- What counts: from intentions to results -- Developing a collaborative culture: from command and control to collaborative responsibility -- Redesigning meetings: from administrative details to engines of reform -- A shift in thinking: from looking at parts to seeing the whole.