Search Results: Returned 4 Results, Displaying Titles 1 - 4
-
-
-
By Mapua, Jeff2015., Juvenile, Rosen Publishing Call No: 658.8 12023 Edition: First Edition. Availability:1 of 1 At Location(s)
-
-
-- Service with a smilec2011., Learning ZoneXpress Call No: DVD Availability:1 of 1 At Location(s) Summary Note: Join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the manager of the store, thinks he'll be leading this seminar. And why wouldn't he be, since he knows everything there is to know on the subject? Well, Mark and his crew quickly discover exactly why when they are shown security camera footage of their misguided interaction with customers. But if the staff of Lucky Star can learn the three steps to good customer service, everyone else can.
-
-
c2004., AuthorHouse Call No: 658.81 Woo Availability:1 of 1 At Location(s) Summary Note: Identifies four conceptual "shifts" and discusses how managers can use them to improve their organization's customer service capabilities. 1- use lessons from the past to refocus on meeting customers and employees first need. 2 - focus on building a culture of superior internal customer relations. 3 - replace negative assumpitions about staff's ability to perform with a renewed focus on effective managment practices. 4 - Shift happens when customer service is viewed by the entire organization as a continuous strategic planning process.
